Customer Service Learning Bundle

Course Name

Customer Service Learning Bundle

Contact Hours: 24

Course Description

The program provides learners with recommended course bundles to take together for an in-depth development experience. The Customer Service Learning Track contains 15 courses to help managers and individuals deliver excellent customer service and build customer loyalty.

Most of us interact with customers in some way. Whether we call them customers or clients, and whether they are outside the company or inside the company, all of us tend to interact with customers at some point. Therefore, it’s great to have strong customer service skills. Knowing how to build customer rapport, understand our customer needs, and being able to handle upset customers are all part of great customer service. The Customer Service Basics courseware will help build your skills to effectively communicate and meet your customer needs, thus helping you and your organization achieve its goals.

Customer Service Basics
Individuals build the skills required to deliver excellent customer service and build customer loyalty. This course bundle includes the following bite sized mobile ready courses:

  • Building Customer Rapport
  • Listening to Your Customers
  • Developing Your Customer Focus
  • Customer Service Over the Phone
  • Internal Customer Service
  • Serving Customers in the Field
  • Customer Service Confrontation and Conflict

Customer Service Management
Managers strengthen their skills to build great teamwork among their employees and team. This course bundle includes the following bite sized mobile ready courses:
  • Shaping the Direction of Customer Service
  • Inspiring and Motivating Customer Service Agents
  • Giving Feedback to Your Customer Service Agents
  • Customer Service Coaching
  • Customer Service Quality
  • Customer Feedback and Insight
  • Onboarding New Customer Service Agents
  • Managing Remote Customer Service Teams

Please note: Course of study may be completed earlier than indicated.

Outcome

The combination of short videos followed by step-by-step instructions, help learners put into practice the learning they just completed, which means organization leaders are confident that the transition from learning to application on the job actually happens, and organization capabilities are increased.

Assessment

Research shows that 70% of development happens on the job, and this is the only off the shelf e-learning courseware provider that helps the learner apply learning on the job through step by step instructions and exercises. The combination of short videos followed by step by step instructions, help learners put into practice the learning they just completed, which means organization leaders are confident that the transition from learning to application on the job actually happens, and organization capabilities are increased.

The LMS uses Microlearning:
Some call it granular, others call it chunked, they mean the same thing—learners want short learning courses. Study after study shows that taking in information in small bite sized chunks leads to increased learner retention. The learning market has been recognizing this trend with shorter and shorter learning courses, including shortening e-learning courses from 4 hours to 1 hour to 30 minutes. Our learning content takes this trend to the next step to meet the demands of learners.

Outline

To receive a complete and comprehensive course outline write to courseinfo@jeronline.com and include both the course number and the complete course title.