SalesForce: Power User Course

Course Name

SalesForce: Power User Course

Contact Hours: 20

Course Description

With Sales Force being the most popular CRM in the world, having a strong base of knowledge in Sales Force not only enhances your marketability but also gives you skills that will allow you to be more efficient in day to day use of the software. This course covers all aspects of Sales Force use from beginner’s level operation to advanced skills for experienced users. Some of the topics included in this course include; contact management, sales force engage, sales collaboration, marketing automation, sales data/reporting and much more. Learn how to master the worlds #1 CRM with this course!

Please note: Course of study may be completed earlier than indicated.


Upon successful completion, students will have a full understanding of the following:

  • Contact management
  • Sales force engage
  • Sales collaboration
  • Marketing automation
  • Sales data/reporting


Visual Demonstrations & Multimedia Presentations - Our courseware includes instructor-led demonstrations and visual presentations that allow students to develop their skills based on real world scenarios explained by the instructor. We always focus on real world scenarios and skill-set development.

Quizzes & Exam Simulators - The custom practice exams prepare you for your exams differently and more effectively than the traditional exam preps on the market. You will have practice quizzes after each module to ensure you are confident on the topic you have completed before proceeding. This will allow you to gauge your effectiveness before moving to the next module in your course. These courses also include practice exams designed to replicate and mirror the environment in the testing center. These exams are on average 100 questions to ensure you are 100% prepared before taking your certification exam.


Module 1: Intro to SalesForce Automation

1.1 Course and Instructor Introduction
1.2 What Is Salesforce Automation?
1.3 Salesforce Automation System Overview
1.4 Why Salesforce?

Module 2: Working With the SalesForce System

2.1 Creating Accounts and Contacts
2.2 Creating Leads and Opportunities
2.3 Sales Process - Part 1
2.4 Sales Process - Part 2
2.5 Sales Process - Part 3
2.6 Sales Process - Part 4
2.7 Leads through Social Channels

Module 3: SalesForce Solution

3.1 Core Problems
3.2 Managing Accounts
3.3 Badges and Campaigns
3.4 Custom Apps

Module 4: Salesforce Admin

4.1 Introduction to RDBMS
4.2 Introduction to the Cloud
4.3 Introduction to Virtual Machines - Part 1
4.4 Introduction to Virtual Machines - Part 2
4.5 Salesforce Development
4.6 Introduction to Building in the Cloud
4.7 Salesforce Set Up

Module 5: Migrating To SalesForce

5.1 Tasks to Complete Before Migration - Part 1
5.2 Tasks to Complete Before Migration - Part 2
5.3 Frequently Asked Questions - Part 1
5.4 Frequently Asked Questions - Part 2
5.5 Frequently Asked Questions - Part 3
5.6 Frequently Asked Questions - Part 4
5.7 Frequently Asked Questions - Part 5
5.8 Frequently Asked Questions - Part 6
5.9 Frequently Asked Questions - Part 7
5.10 Frequently Asked Questions - Part 8
5.11 Frequently Asked Questions - Part 9

Module 6: Course Conclusion

6.1 The Salesforce Solution