Outlook 2010 (Level 1-2-3)

Course Name

Outlook 2010 (Level 1-2-3)

Contact Hours: 24

Course Description

Are you under the impression that Outlook is about e-mail? Well, you're not wrong but if that's all you think it is you are far from being fully accurate! Outlook is a personal information management system that allows you to create, organize and manage information. In this series you will learn how to fully utilize the extensive capabilities of Outlook, allowing you to better manage your information and your time. You'll learn there's more to e-mail, calendars, contacts, tasks and notes than just "Send" or "Save" including a whole set of tools that will make you more efficient and professional by integrating information in one place and using a common set of tools.

This training includes the program-specific features that are mapped to the Microsoft Office Specialist (MOS) certification exam for the corresponding product.

MOS certification validates proficiency for individuals who PASS the certification exam, and shows that they can meet globally recognized performance standards. 

Bonus--I Year Post Course Completion Access to Course.

Outcome

The learner will be prepared to:

  • Learn to setup profiles and configure e-mails so you can track all communications in one place
  • Extend your view of what can be done with e-mail and how it can look
  • Discover the benefits of keeping an electronic calendar including the ability to easily setup meetings and share it with others
  • Keep all your contact information with all the details and automate uses of that information
  • Keep a list of tasks you need to accomplish
  • Use folders, junk mail and rules to automate and organize information
  • Organize all of your information in one single place with a common set of tools that allow you to be efficient, effective and professional

Assessment

This course allows for self-directed work and does not require that you take a test. Apply what you have learned to your own projects.

Outline

Chapter 1: INTRODUCING OUTLOOK 2010 

1.  What is Outlook?
2.  Understanding E-mail Communication
3.  Viewing & Adding E-mail Accounts
4.  Using Outlook with Microsoft Exchange
5.  Understanding Outlook Data Files
6.  Customizing Outlook Today
7.  Using the To-Do Bar

Chapter 2: COMPOSING BASIC E-MAIL 

1.  Understanding E-Mail Formats
2.  Addressing & Subject Lines
3.  Setting Message Options
4.   Adding Signatures
5.  Including Attachments
6.  Taking Advantage of Quick Steps

Chapter 3: CREATING MORE ELEGANT E-MAIL 

1.  Creating Messages with Stationery & Themes
2.  Using Tables, Images, Quick Parts & Hyperlinks in Messages
3.  Reviewing Messages
4.  Modifying Default E-Mail Options

Chapter 4: MANAGING INCOMING MESSAGES 

1.  Setting Automatic Replies & Controlling Send/Receive
2.  Managing Inbox Views
3.  Working with Attachments
4.  Replying to & Forwarding Messages
5.   Flagging Messages & Setting Up Reminders
6.  Resending, Tracking & Recalling Sent Messages
7.  Managing Junk Mail

Chapter 5: MANAGING OUTLOOK FOLDERS 

1.  Searching through E-mail
2.  Creating Additional Folders
3.  Moving Messages Manually & with Rules
4.  Deleting Items & Managing Mailbox Size
5.  Archiving

Chapter 6: STAYING ORGANIZED WITH THE CALENDAR 

1.  Calendar Views
2.  Setting Calendar Defaults
3.  Creating Appointments & Events
4.  Forwarding & Moving Appointments, The Reminders Window
5.  Creating Recurring Items
6.  Assigning & Customizing Color Categories
7.  Organizing & Scheduling Meetings
8.  Responding to, Contacting Attendees, Tracking & Canceling Meetings
10.  Sharing & Viewing Calendars

Chapter 7: KEEPING TRACK OF CONTACTS 

1.  Creating Contacts
2.  Customizing Business Cards
3.  Creating Contact Groups
4.  Using the People Pane & the Outlook Social Connector

Chapter 8: GETTING THINGS DONE WITH TASKS

1.  Creating Notes & Tasks
2.  Assigning Tasks & Adding Them to the Calendar
3.  Credits