Professional Bar Management

Course Name

Professional Bar Management

Contact Hours: 12

Course Description

Managing a bar or restaurant can be an overwhelming experience. The physical, emotional and mental demands are extreme. This class will teach you simple ways to handle difficult situations with unhappy customers and employees, the duties of each employee, and key factors which are vital to a successful business.

Bar owners and managers will find the course is a complete guide to understanding the mechanics of each particular job and the skills to lead a loyal and productive team. You will also learn ways to build customer relations and to promote sales for maximum profits. It is recommended that students also take the course "Bartending the Easy Way" for better understanding of the mechanics of bartending, the hub of the business.

As a respected industry professional, Kellie Nicholson has condensed over thirty years of experience into an informative class that will teach you how to manage any bar like a professional. Having been called upon by SELF Magazine and SqueezeOC Magazine for her expertise, Kellie has been hired to train bar, restaurant, hotel, stadium and casino employees and also consults with establishments in many areas of the business.

Upon successful completion of the course, you will receive a Professional Certificate. A score of 99% or above will earn you a Master’s Certificate of Excellence. Additionally, you will be offered the opportunity to process an Official University Certificate at the end of the course for a nominal fee, though this is not necessary. If you choose not to process the Official University Certificate, you may select a Letter Certificate in the form of a PDF document at no additional charge.



Outcome

In this class you will learn valuable information that will prepare you to manage a bar like a professional. As a result of successful completion of the course you will:

  • have an understanding of how the bar business works.
  • possess excellent customer service skills.
  • understand how to assess profits.
  • know how to take inventory and order products.
  • have a list of many ways to raise sales and cut costs.
  • be able to professionally handle common customer and staff issues.
  • know how to hire and train a loyal, productive staff.


Assessment

Upon completion of each lesson, you will take a quiz. Your answers will be recorded and later tallied with a required score of 70% or above to complete the course. A score of 90% or above will earn you a Master’s Certificate of Excellence. If you pay attention to details, you will do extremely well.

You will receive your certificate after all lessons and quizzes have been completed and your questions have been answered.

Outline

  • Managers
    • Consistency
    • Dissatisfied Customers, Difficult Customers
    • Hosting, Laws
    • I.D.s
    • Leadership, Lighting, Music
    • Profits, Pricing
    • Resources
    • Safety, Smiles, Special Customers
    • Stocking, Supplies, Temperature
  • Inventory
  • Money
    • Banks, Check-out
    • Shortages
    • Waitstaff, Bartenders
    • Balance Sheets
    • Cash Register vs. Computer
  • Principles of the Business
  • Labor Costs
  • Raising Sales, Cutting Costs
  • Table/Bottle Service
  • Theft
  • Employees
    • Hiring
    • Bartending Test
    • Job Interview
    • Job Descriptions and Pay
    • Respect, Rules, Schedules
    • Seniority, Uniforms
    • Waitstaff
    • Ordering, Condiments, Greeting
    • Products, Serving, Tips
    • Tools
    • Barbacks, Bussers
    • Doormen/Hostesses
    • Warnings