Customer Service for Bars and Restaurants-Online

Course Name

Customer Service for Bars and Restaurants-Online

Contact Hours: 10

Course Description

Restaurant owners understand how important customer service is for a pleasant dining experience and bar owners know that excellent and friendly service are vital to repeat business. From this online course employees will learn sales techniques, in addition to hospitality skills.

The instructor has condensed twenty-five years of experience into a class that will create unity and harmony among staff. She will teach employees the importance of friendly and professional service.

At the end of the course, you will be offered the opportunity to purchase an Official University Certificate for $39, though this is entirely optional. If you choose not to purchase the Official University Certificate, you may select a Letter Certificate in the form of a Word document at no additional charge.

Class Materials Fee: $10 (optional-lesson manual, which you may print from your own computer at no charge or study online)

Outcome

In 2 lessons you will learn:

  • Excellent customer service skills.
  • How to handle complaints and difficult guests.
  • The importance of a smile in addition to ways to keep one on your face.
  • How to make tips honestly.
  • Ways to increase your sales.
  • Principles of the business.

    Assessment

    Upon completion of each lesson, you will take a quiz. Your answers will be recorded and later tallied with a required score of 70% or above to complete the course. If you pay attention to details, you will do extremely well.

    You will receive a professional certificate after all lessons and quizzes have been completed and your questions have been answered.

    Outline

    • Appearance
    • Courtesy/Etiquette
    • Cleanliness
    • Customer Service
    • Difficult, Dissatisfied, Intoxicated Customers
    • Principles of the Business
    • Tips and Smiles
    • Special Customers
    • Sales
    • Bar Terms and Garnishes
    • Laws