Dental Office Administrative Assistant Certificate Program

Course Name

Dental Office Administrative Assistant Certificate Program

Contact Hours: 75

Course Description

This course is designed to give the students the knowledge to work in a progressive dental office. The student will learn basic dental anatomy, charting, terminology, communication skills, clinical and information records management, dental insurance processing, financial arrangements, bookkeeping procedures, computerized dental systems and employments skill that will assist in obtaining a position as a dental administrative assistant.


The learning outcomes for each student are to:

  • Have knowledge in HIPPA, professional ethics, professional conduct and the roles of the dental professionals.
  • Identify and/or interpret basic anatomy and dental anatomical structures, charting symbols, tooth numbering systems and common dental procedures.
  • Gain an understanding of effective communication, including written, verbal and nonverbal.
  • Describe the functions and components of the patient clinical record, risk management, patient record maintenance, filing methods and patient appointment scheduling.
  • Classify different types of dental insurance coverage, and file and process dental insurance claims.
  • Describe the elements of a financial policy, accounts receivable and payable, collections and financial transactions.
  • Describe and perform bookkeeping procedures: posting transactions, both manual and computerized, audit report and trail, payroll record, and reconciling bank records.
  • Identify dental practice management software functions.
  • Perform basic functions using Dentrix dental software.
  • Prepare the components to assist in securing employment: resume, cover letter and job applications.
  • Practice techniques for a successful job interview: attitude, behavior and answering questions.


This program is divided into three modules. Your final grade for the program will be an average of your three module scores. A minimum score of 70% is required.

  • Students must check the course calendar for assignments. All assignments must be completed.
  • All online quizzes and tests are required and are open book.
  • Downloadable glossaries are provided for each unit.
  • All Bulletin Board questions are required and are part of the final grade.
  • The instructor is available to the students for the duration of the program via email.
  • Each module uses a textbook that is tied to the course objectives.


Module Contents:

Module One: Dental Terminology

This module is divided into 5 units with a quiz after each unit and a final examination.
Unit One: Unit Four:
  • Dental Language
  • Abbreviated Reference of Head and Neck Anatomy
  • Tissue Structure of the Tooth (Permanent Arch and Primary Teeth)
  • Practice and facility Setups ((Evacuation Systems, Hand Pieces, Lights)
  • Setups and Sterilization
  • Oral and Maxillofacial Surgery
  • Orthodontics
  • Periodontology
  • Pediatric Dentistry
Unit Two:Unit Five:
  • Infection Control
  • Examination and Prevention
  • Radiography
  • Advanced Preparation
  • Dental Laboratory Materials and Procedures
  • Emergency Care
  • Business Procedure
Unit Three:
  • Tooth Restorations
  • Prosthodontics
  • Endontic

Module Two: Dental Billing

This module is divided into six units with 3 quizzes and a final exam.
Unit One: Unit Four:
  • Introduction to the Code
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